This Privacy Policy (hereinafter referred to as the “Policy”) explains how Kiaana (hereinafter referred to as “Company,” “We,” “Us,” or “Our”) collects, uses, and protects the personal information provided by users (hereinafter referred to as “You” or “Your”) when You access our website, i.e., [www.kiaana.in] (hereinafter referred to as the “Website” or “Site”). By accessing and using our Website, You agree to this Policy.
1. Information We Collect
1.1 Personal Information
We may collect the following personal information when You place an order, sign up for our newsletter, or contact Us:
Name
Email address
Phone number
Billing and shipping address
Payment details (processed through secure third-party payment gateways)
1.2 Non-Personal Information
We may collect non-personal information such as:
Browser type and version
IP address
Operating system
Device type
Usage data, including pages visited, time spent on the Website, and clickstream data
2. How We Use Your Information
We collect and use Your information to:
Process and fulfill Your orders
Improve our Website’s functionality and user experience
Send You order updates and promotional emails (only with Your consent)
Respond to Your inquiries and provide customer support
Prevent fraud and ensure the security of transactions
3. Sharing of Information
We do not sell or rent Your personal information. However, We may share Your information with:
Service Providers: Third-party service providers who assist in order fulfillment, payment processing, and Website hosting.
Legal Authorities: If required by law or to protect our legal rights.
Business Transfers: In case of a merger, acquisition, or sale of assets, Your information may be transferred to the new entity.
4. Data Security
We implement robust security measures to protect Your information from unauthorized access, alteration, or disclosure. However, no data transmission over the Internet is 100% secure, and We cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding Your personal information:
Access: You may request a copy of the personal data We hold about You.
Correction: You may request corrections to inaccurate or incomplete information.
Deletion: You may request the deletion of Your personal data, subject to legal and operational constraints.
Opt-Out: You may opt out of receiving promotional communications by clicking the “Unsubscribe” link in our emails or contacting Us directly.
6. Cookies
Our Website uses cookies to enhance Your browsing experience. Cookies are small text files stored on Your device that help Us analyze Website usage and remember Your preferences. By using our Website, You consent to the use of cookies. You can disable cookies through Your browser settings, but this may affect Website functionality.
7. Children’s Privacy
Our Website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If You believe that a child has provided Us with personal information, please contact Us, and We will delete it.
8. Changes to This Policy
We reserve the right to update this Policy at any time. Changes will be effective immediately upon posting on our Website. We encourage You to review this Policy periodically to stay informed.
9. Contact Us
If You have any questions or concerns about this Policy or how We handle Your information, please contact Us:
Email: contact@kiaana.in
Website: www.kiaana.in
This Policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Delhi, India.
Thank You for trusting Kiaana!